1. Delivery
The packs sold on Classbuff are digital content; there is no physical product to ship and no delivery fee.
- As soon as payment is approved, the pack is assigned to the profile of the child you selected at checkout and the paid levels open immediately.
- Your child can use the pack with the same profile in a web browser, on tablets and on phones.
- You are informed by email when the purchase is complete; you can see the pack on the My Packs page of your account.
- If the pack does not open because of a technical problem, it is assigned within 24 hours at the latest. If it cannot be assigned within 30 days, the full payment is refunded.
2. Right of withdrawal
Because packs are digital content performed instantly by electronic means, under Article 15 of the Distance Contracts Regulation the right of withdrawal cannot be exercised once performance has started with the consent you gave at checkout. This rule does not remove the refund cases below.
3. When we refund
- Access problem: if the pack has been assigned but the paid levels cannot be accessed at all for a technical reason, and the problem is not fixed within 7 days of your report, the full payment is refunded.
- Not assigned: if the pack cannot be assigned to the child profile within 30 days, the full payment is refunded.
- Duplicate payment: if the same pack was paid for more than once for the same child, the excess amount is refunded.
- Wrong child: if the pack was assigned to the wrong child and that child has not played any paid level, at your request within 14 days of purchase the pack is moved free of charge to another child on the same account.
4. How to apply
Send your refund or transfer request to classbuff@gmail.com with your account email address and the order date. You will receive a reply within 3 business days at the latest.
Approved refunds are made to the card used for payment within 14 days at the latest. How long the amount takes to appear on your card or account depends on your bank. A refunded pack is removed from the child profile; the child's progress and reports for free levels are kept.
5. App Store and Google Play purchases
For purchases made in the mobile app through the App Store or Google Play, payment, invoicing and refunds are handled by the store. Refunds are requested at reportaproblem.apple.com for the App Store and from your Google Play order history for Google Play. When the store approves a refund, the pack is removed from the child profile.
6. Contact
- Company name: Pixbuff Bilişim Teknolojileri Ltd. Şti.
- Address: İhsan Doğramacı Bulvarı, Üniversiteler Mahallesi, ODTÜ Teknokent ETKİM Binası, No:31, 06800 Çankaya/Ankara, Türkiye
- MERSIS No: [MERSIS NO]
- Tax office and number: [TAX OFFICE] / [TAX NO]
- Phone: +90 505 262 08 11
- Email: classbuff@gmail.com
- KEP: pixbuffbilisim@hs01.kep.tr